35-Hour End-to-End FBA Prep SLA, or Prep Is Free | PrepVia

FBA Prep SLA Guarantee

What Is aRealFBA Prep SLA?

Most prep centers guarantee prep time. We guarantee the entire cycle.

When a prep center says "48h turnaround," they mean 48 hours to prep your inventory. But prep is only one step. What about shipping? What about Amazon check-in? PrepVia's FastLane 35H is an end-to-end SLA that covers every step from check-in at our facility to delivered status at Amazon.

35 hrs

End-to-End SLA
or prep is free

24-36 hr
Standard Prep SLA eligible workflows

99.9%
Accuracy Rate scan-verified

13,200/hr
Labeling Throughput labeling-only

An end-to-end SLA: if we miss 35 hours, the prep is free.

What Happens to Your Inventory

Follow the full journey from arrival at a prep center to being live on Amazon.

Typical prep SLA covers Steps 1-3 only
PrepVia SLA covers Steps 1-5 (end-to-end)

Step 1

Arrives at PrepVia
Shipment is delivered and marked received at our Miami, FL facility.

Prep SLA
PrepVia SLA

Step 2

Inspection & Receiving
Units counted, inspected for damage, and logged into the system.

Prep SLA
PrepVia SLA

Step 3

Prep & Label
FNSKU labeling, poly-bagging, bundling, and compliance packaging.

Prep SLA
PrepVia SLA

Step 4

Ship to Amazon FC
FTL dispatch to eligible fulfillment centers via Amazon Freight.

PrepVia SLA

Step 5

Amazon Check-In
Inventory marked as delivered/received at the Amazon fulfillment center.

PrepVia SLA

Steps 4-5 are where most sellers lose days — and money.
A "48h prep SLA" ends at Step 3. Shipping and Amazon check-in (Steps 4-5) can add 5-12 more days. PrepVia's FastLane 35H covers the entire journey — all 5 steps — in 35 hours.

SLA Comparison

Prep-Only SLA vs. End-to-End SLA

Feature Typical Prep Center PrepVia End-to-End
What's covered Prep only (labeling, bagging) Full cycle: prep + transit + Amazon check-in
What's NOT covered Shipping, Amazon receiving delays Check-in at PrepVia to Amazon FBA delivered status
Typical guarantee "48h prep turnaround" "35H check-in at Amazon or prep is free"
What happens if missed Nothing — "we'll try to be faster next time" Prep is free. Period.
Tracking Email updates Real-time app tracking
Financial risk On the seller On PrepVia

Why Prep-Only SLAs Are Misleading

A fast prep time means nothing if the rest of the process takes a week.

A 48h Prep SLA Means Nothing If Shipping Takes 5 Days

Most prep centers stop the clock the moment your labels are applied. But your inventory is still sitting in their warehouse. That wait can add 3-5 business days before it even leaves the building.

Amazon Receiving Can Add 2-7 More Days

Check-in can take days. If the prep center's SLA doesn't cover this, you're absorbing all of that delay — with zero recourse.

Total Time: 7-14 Days at a Typical Prep Center

Add it up: 2 days prep + 3-5 days shipping + 2-7 days Amazon receiving = 7-14 days from your products arriving at the prep center to being live on Amazon. With PrepVia FastLane: 35 hours total.

How FastLane 35H Works

Four steps to activate the 35-hour end-to-end SLA.

  1. Notify 3+ Days Before
    Inform PrepVia at least 3 days before your shipment arrives at our facility.

  2. Submit Packing List
    Provide carton count, dimensions, and weights to plan resources in advance.

  3. Create Shipment Early
    Create your Amazon shipment before physical arrival (Pre-Fulfillment Request).

  4. 35H Clock Starts
    The 35-hour SLA clock starts at check-in at PrepVia.

The Numbers Behind the Guarantee

What Happens If We Miss the SLA?

No fine print. No excuses. Here's exactly what happens.

Prep is free
No questions asked. The prep charge is waived entirely.

The Cost of Slow Prep

Every day your inventory sits in a prep center instead of being live on Amazon, you're losing money.

Daily lost opportunity ($100K at 30% ROI)

With PrepVia: 35 hours vs 10 days. Recover that cost.

FAQs

What is an FBA prep SLA?

An FBA prep SLA (Service Level Agreement) is a guarantee from your prep center about how quickly they will process your inventory.

What does "end-to-end" SLA mean?

An end-to-end SLA covers the entire cycle from when your inventory arrives at the prep center to when it is marked as delivered at the Amazon fulfillment center.

How is PrepVia's SLA different from other prep centers?

Most prep centers guarantee only the prep step (labeling, bagging, packaging) — typically 48 hours. They don't cover shipping time or Amazon receiving delays. PrepVia's FastLane 35H covers the full cycle.

What is FastLane 35H?

FastLane 35H is PrepVia's premium speed program that guarantees your inventory goes from PrepVia check-in to Amazon FBA delivered status within 35 hours.

What happens if the 35H SLA is missed?

If PrepVia misses the 35-hour SLA, the prep is free. The financial risk is on PrepVia, not on the seller.